Refund policy

We have a 30-day return policy in case of a damaged product or a manufacturing error, which means you have 30 days after receiving your item to request a refund or a replacement. 

In order to initiate a refund or replacement request, you will need to send us a clear photo of the defective or damaged item, as well as your original order number. 

To start a return, you can contact us at threadbloodedamerican@gmail.com.

We will then send you a notice via email detailing whether your request was accepted and what the status of your refund or reprint/replacement is. For refund requests see the "Refunds" section below. 

You can always contact us for any refund question at threadbloodedamerican@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. There is no need to return the damaged product.

Exceptions / non-refundable items
We currently do not offer refunds or replacements for change-of-mind requests, wrong color, or wrong size purchases. If at any time a custom product was ordered (such as special orders or personalized items), we cannot except refund or reprint/replacement request. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We currently do not allow for item exchanges. If an item has a defect or is damaged, we will issue a refund or send a replacement if notified within 30 days of receipt.

Refunds
We will notify you once we’ve received your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at threadbloodedamerican@gmail.com.